FAQ

FAQ

1. Where do I enter my coupon (promo) code?

Once you have added all items to your cart, click on the shopping cart link (not the checkout page). Below your list of products, you’ll see a button called 'Use Coupon Code'. Click on this link, enter the coupon/promo code, and click ‘Apply Coupon’. Your discount will be applied during the checkout process.

Note: Coupon codes are case sensitive so make sure to use CAPS or lowercase as shown in the advertisement. Also, if a coupon code does not work, please call us at 1-800-878-0099 before completing the checkout process.

2. What is your return policy?

In most cases, returns are accepted when we are notified within 10 days of receipt. Please call us at 1-800-878-0099 (M-F, 8:00am – 5:00pm MST) or submit an online request through our Customer Support Center

3. My products arrived damaged, what should I do?

Please contact us within 1 week of receipt of damaged products. Photos of the damaged goods will need to be submitted and, in some cases, the products will need to be returned to our facility. Replacement product will then be shipped to you. Please call us at 1-800-878-0099 (M-F, 8:00am – 5:00pm MST) or submit an online request through our Customer Support Center.

In some instances, slight damage to the product does not mean a return is necessary. Below are examples of damaged that will not compromise the product’s quality and shelf life:

Collapsed pails: Because of elevation changes during shipping, air-tight pails occasionally arrive “collapsed”. This is unavoidable. If the pail remains collapsed, this is actually a good thing. A collapsed pail indicates that the pail remains air tight and perfectly sealed.

Dented cans: If a can is dented, the food quality is not compromised unless a dent is along the top or bottom seals of the can or a dent has exposed the product to air. If this type of damage occurs, do not consume the product. Otherwise, dents and scratches will not compromise the product. If the can is a Super Can, it contains individual pouches. This means air exposure from can damage will not harm the product that’s packaged inside the pouches. As long as pouches are undamaged and fully sealed, their quality and shelf life remains intact.

Corrugated boxes: Boxes that are damaged during shipping do not typically compromise the product inside. Upon receipt of a damaged box, please open the box right away to make sure the product(s) remain sealed and airtight. If they are sealed and airtight, the product is perfectly good.

4. Once I place my order, how soon will it ship?

Orders placed before 12:00pm MST, ship from our facility within 3 full business days. Exceptions are rare.

5. Do you have a list of all the products sold on your website?

Yes, please click here for a complete list.

6. Where can I find Nutrition Facts and Ingredients for your products?

On our website, each product description includes a link to the Nutritional Facts and Ingredients, including any allergens that may apply.

7. What is the shelf life of your products?

The shelf life varies from product to product, however most products have a shelf life of up to 30 years. Some products may have a lower shelf life if, for example, they include ingredients such as eggs or oil, or the seal has been broken or damaged. For optimal shelf life, product is best when stored in a cool and dry location at temperatures between 55°F and 70°F. You will find a complete list of our products and their shelf life, in this PDF document. Shelf life information is also available in individual product descriptions on our website.

8. Once I open a product, what is the shelf life?

The shelf life of product that has been opened varies based on food type, container type and storage conditions. Please remember that for optimal shelf life, product is best when stored in a cool and dry location at temperatures between 55°F and 70°F.

Pails, totes or cans that contain individual pouches: The shelf life of unopened pouches that are packaged within another container retain their full shelf life even after the container has been opened (or the seal has been broken in some way).

Bulk pails and cans (product is loose inside the container): Bulk pails or cans that have been opened (or the seal has been broken in some way) have a shelf life of up to 1 year depending on the product type and storage conditions.

Pouches: Opened pouches have a shelf life of up to 1 year, depending on product type and storage conditions.

9. Do you manufacture products that are custom blended or produced under a private label?

Yes. Our parent company, Blue Chip Group, provides custom blending and private label services via their BCG Manufacturing Division. If you are interested, please email the BCG Manufacturing Division directly at sales@bcgmanufacturing.com.

10. What if I use a Post Office Box?

If you use a PO Box as your shipping or billing address, please call us directly at 1-800-878-0099 to place your order.

11. Do you ship to locations outside the contiguous United States?

We currently ship only to locations within the contiguous United States (also referred to as the lower 48 states).

12. What if my transaction is declined?

If your transaction declines or you are not sure if your order was successfully processed, please do not attempt to place your order a second time. Instead, call us at 1-800-878-0099 and we will help trouble shoot the problem and avoid possible order duplications.

13. What are your Terms & Conditions?

You may view our Terms & Conditions by clicking here.