FAQs
Augason Farms FAQs
What is the return policy for food storage items?
We may accept merchandise for return within 10 days of receipt, depending on conditions. For more details, please call (1-800-878-0099) or email us (info@augasonfarms.com).
What if my goods arrive damaged?
If your goods arrive damaged they must be reported to us within 48 hours for an exchange. Pictures of the damaged goods will need to be submitted and the products will need to be returned. Replacement product will then be shipped to you. Please contact us at 1-800-878-0099 or info@augasonfarms.com.
What is the turn-around time on orders?
Orders should be shipped or ready for pick up within 7 business days; depending on current demand, some orders may take up to 14 business days.
How do I find the Nutritionals on products?
Go to the product. Click on the tab titled 'Nutrition Facts.' Click on the link inside the nutrition facts box to bring up the nutritionals, directions, ingredients and shelf life.
How do I log into my account or create an account?
Once you've made a purchase and set up a username (your email address) and password, click here to login: http://www.augasonfarms.com/Account/Logon
You can also login after you've added items to your shopping cart, then clicked 'Checkout.' There will be an option to enter your username and password under 'Existing Customer.'
To create an account, a purchase will need to be made and then you'll be able to select the option to create an account. If you didn't create an account on the first purchase, when you make another purchase and enter your information, you'll be able to create an account at the end of your purchase.
What is the shelf life of your food storage products?
The shelf life of each food storage product and how it is packaged varies. Please click here for a most up-to-date list of shelf lifes on our products packaged in #10 cans. Please also check the 'nutrition facts' tab on individual products on our website.
Do you have list of all your online food storage products?
Yes, we do have a list of our online products. Please click here.
How do I figure out when my food storage product was packaged or how do I calculate the Julian Date?
There will be a Julian Date on the can or bag. For example, 10278. The first two digits equal the year, the last set of digits equal the day in that year. In this case, 10 would equal 2010 and 278 would be the 278th day of the year, which is Oct. 5th. View our Julian Date Calendar to figure out the month and day.
What are the hours and location of your Food Storage Outlet Store?
Our outlet store is located at 3431 S 500 W SLC, UT 84115. Our store is open from 9am - 5pm Monday - Friday. (Get Directions.) If you are looking for other locations near you, visit our store locator page.
What's your phone number?
Our toll-free number is 1-800-878-0099 or you can call us locally at 801-263-6667.
Do I have to pay Utah sales tax?
Only orders shipped to a Utah address or picked up at our outlet store are subject to Utah sales tax.
Do you package your food storage items with an oxygen absorber?
Yes, we package all our metal cans with an oxygen absorber to give the product a longer shelf life.
How do I become a wholesale distributor for Augason Farms food storage products?
Please read the attached document: Wholesale Distributor Application
Does Augason Farms custom blend and private label food storage products?
Yes we do custom blends and private labeling for food storage items; please contact us at info@augasonfarms.com.
What is the size of your everyday size can?
The size of our everyday cans is a 2 1/2 size can (about 4.75 inches tall & 4 inches in diameter).
What is the shelf life of product in pails after they are opened?
Once a pail is opened it is difficult to determine the shelf life because of how it may be stored, but we recommend using the product within a year to a year and half.